Why use a staffing agency instead of hiring entirely in-house?

Because the Lehigh Valley is a high-demand region for manufacturing and logistics, many employers find they can’t source and screen enough candidates at the speed they need. A strong agency extends your reach, maintains a live bench, and takes on the heavy lifting of recruiting so your team can focus on operations.

Do staffing agencies only support industrial roles in the Lehigh Valley?

No. While industrial and warehouse roles are a big focus, most agencies that understand the market also staff office/admin and customer-service roles that support those operations.

Can one staffing partner support multiple locations in the region?

Yes—and ideally they should. A regional approach lets you share candidate pipelines, handle peaks at different sites, and manage performance with consistent metrics.

How fast should we expect candidates from a Lehigh Valley staffing agency?

For common warehouse, production, office, and CSR roles, you should expect a qualified slate of candidates within 24–72 hours after a focused intake once the relationship is established.

What models are available—Temp, Temp-to-Hire, Direct Hire?

Most full-service staffing agencies in Lehigh Valley offer all three. Temp is best for seasonal or project coverage; Temp-to-Hire lets you test fit before converting; Direct Hire is ideal for supervisors, specialists, and experienced office roles.

How do we know if a staffing agency is a good long-term fit?

Start with a pilot, measure time-to-fill, retention, and quality metrics for 60–90 days, and evaluate their communication and responsiveness. A good partner will welcome transparency and structured KPIs.

What do staffing agencies charge in Lehigh Valley, PA?

Pricing depends on role type, volume, and the hiring model. For temp and temp-to-hire, agencies typically quote an hourly bill rate that includes wages plus payroll burden and service costs. For direct hire, pricing is usually a placement fee tied to the role’s compensation. The key is transparency—ask for a clear breakdown and confirm what’s included (screening, onboarding coordination, replacements, and reporting).

Do staffing agencies handle payroll taxes, workers’ comp, and compliance for temp employees?

In most temp and temp-to-hire models, the staffing firm acts as the employer of record for the associate and manages payroll administration and required employment documentation. Employers should still confirm exactly what the agency covers, what the client site is responsible for, and how safety expectations and incident reporting are handled.

What screening steps should we expect from a good Lehigh Valley staffing agency?

At a minimum, you should expect structured phone screens, role-specific questions, and verification of reliability factors (shift fit, commute feasibility, attendance history). For higher-sensitivity roles, many employers also require background checks, drug screening, skills testing, or job-relevant mini-assessments. Ask the agency to show you their screening checklist and a sample candidate summary so you can see the process is consistent.

What information should we provide to get qualified candidates within 24–72 hours?

Speed depends on intake clarity. Provide: exact shift schedule, pay range (and any differential), location/commute constraints, must-have skills (equipment, systems, languages), safety requirements, and what “good performance” looks like in the first two weeks. When agencies have these details up front, they can screen accurately and move faster with fewer misfires.

How do staffing agencies reduce no-shows and early turnover in Lehigh Valley roles?

Good agencies reduce churn by confirming shift/commute fit, setting clear expectations before day one, and keeping tight communication with the associate and the client site. The strongest partners also use early check-ins (first day/first week), remove friction in onboarding, and adjust the role profile quickly when they see a pattern causing drop-off (pay, schedule, supervisor expectations, or training gaps).

Staffing Agencies in Lehigh Valley, PA: Building a Flexible Talent Pipeline

TNTSEO United • January 16, 2026

The Lehigh Valley has become one of the most dynamic mid-sized economies in the U.S. With a GDP of about $55.7 billion and more than 700 manufacturers generating roughly $9 billion in output (16% of regional GDP), the region blends advanced manufacturing, logistics, healthcare, and professional services into a tightly connected economy.

For employers, this growth means two things:

There is real opportunity to expand plants, distribution centers, and shared-service offices.
You are competing in a labor market where making and moving goods is the backbone of the economy—and good talent rarely sits on job boards.

If you are evaluating staffing agencies in Lehigh Valley, PA, your goal is not just to fill one role. You’re trying to build a flexible talent pipeline that can support multiple locations and role families across Allentown, Bethlehem, Easton, and surrounding communities.

This guide walks through how to structure that pipeline with a staffing partner like FIS Recruitment—so you can stay ahead of demand instead of scrambling when shifts are short.

Quick answer: what to look for in Lehigh Valley staffing agencies

If you’re comparing staffing agencies in Lehigh Valley, PA, prioritize four things: speed to first slate, depth in your role families (warehouse/production + office/CSR), multi-site coverage across Allentown–Bethlehem–Easton, and clear metrics (time-to-fill, retention, replacement terms). The best partners operate regionally, keep an active bench, and continuously calibrate pay/shifts based on live market response.

Lehigh Valley Staffing Coverage (FIS Recruitment)

Local office: Suite 007, 559 Main St, Bethlehem, PA 18018
Call: 800.248.8687
Service area: Allentown • Bethlehem • Easton • Lehigh & Northampton County corridors
Role families: Warehouse/Industrial • Manufacturing support • Office/Admin • Customer Service

Need help fast? For common warehouse, production, office, and CSR roles, a qualified slate is often achievable within 24–72 hours after a focused intake (once the partnership is established).

The Lehigh Valley hiring landscape: what you’re really planning around

In brief: Lehigh Valley hiring is defined by constant demand in manufacturing/logistics, expanding support functions (admin/CSR), and a multi-city commuter workforce. Planning regionally—rather than site-by-site—helps you maintain coverage when the market tightens or volumes shift.

Recent data shows the Lehigh Valley combining strong manufacturing and logistics/warehousing with growth in healthcare, finance, and professional services. It’s also been repeatedly ranked among the top-performing mid-sized U.S. markets for economic development and project activity.

For HR and operations leaders, that translates into:

Continuous demand for warehouse, production, and technical talent.
Increasing need for office/admin and customer-service roles to support those operations.
A workforce spread across multiple cities and commuting corridors, not just one ZIP code.

In this context, the right recruitment agency in Lehigh Valley, PA helps you build regional talent coverage instead of solving hiring problems site by site.

What staffing agencies in Lehigh Valley actually do (when they’re doing it right)

In brief: A strong Lehigh Valley staffing partner does more than “send resumes.” They build a regional sourcing engine, run structured screening, coordinate interviews + onboarding, and manage replacements/bench depth so your operation stays staffed across warehouse, production, office/admin, and CSR roles.

Before you compare providers, get clear on what you want your staffing agency to own across the Valley:

Core role families

Industrial & warehouse

Warehouse Associates, Pickers/Packers, Shipping & Receiving
Forklift / Reach / Clamp Truck Operators
Material Handlers, Inventory Control, Cycle Counters

Manufacturing & technical

Machine Operators, Line Operators
Quality Techs, Inspectors
Maintenance Helpers / entry-level tech roles

Office & administrative

Reception, Office Assistants, Office Coordinators
AP/AR, Billing, Data Entry, Collections
HR/Payroll Assistants, Recruiting Coordinators

Customer-service & sales support

CSRs, Contact Center Agents
Order Entry / Client Services
Inside Sales / Account Coordinators

Services beyond “sending resumes”

A strong Lehigh Valley staffing partner should also handle:

Sourcing & outreach across Allentown, Bethlehem, Easton, and nearby corridors.
Screening & shortlisting (structured calls, skills checks, references).
Scheduling interviews and coordinating hiring steps.
Onboarding support (start details, paperwork coordination, I-9 guidance).
Ongoing check-ins and replacements for temp/Temp-to-Hire roles.
Market feedback on pay, shifts, and candidate expectations based on live searches.

Designing a flexible Lehigh Valley talent pipeline (not just filling jobs)

In brief: Treat the Valley as one connected labor market. Define evergreen roles, align the right hire model (Temp vs Temp-to-Hire vs Direct), and maintain pipelines by location + shift so you’re never restarting from zero when headcount changes.

Think regionally. Many employers have more than one location:

A plant or DC near major highways
A smaller warehouse or satellite facility
An office or shared-service center

Instead of treating each site as a separate problem, your staffing agency in Lehigh Valley should help you design a pipeline.

1. Map key locations and role clusters

Identify each site (Bethlehem, Allentown, Easton, nearby townships).
List core roles at each: warehouse, manufacturing, office/admin, CSR.
Mark “always hiring” roles vs. seasonal-only.

2. Define evergreen roles

Evergreen = roles you almost always need in the region:

Warehouse Associates and Forklift Operators
Production Operators and Quality Techs
CSRs and Order Entry specialists
AP/AR and billing staff in shared-services environments

Agree with your staffing partner on standing pipelines for these roles so you are never starting from zero.

3. Align on hiring models across sites

For each role family and location:

When will you use Temp to cover peaks or projects?
Where is Temp-to-Hire the default path (e.g., DC floor roles, CSR, entry office staff)?
Which roles are Direct Hire only (supervisors, specialized skills)?

This alignment allows your agency to prioritize and segment candidates correctly.

A practical multi-site playbook for Lehigh Valley staffing

In brief: The fastest-performing partnerships run on a repeatable cadence: regional kickoff → standardized intakes → rolling bench → cross-site leverage, with shared KPIs (time-to-slate, time-to-fill, retention) to keep performance consistent across locations.

Here’s how a structured, multi-location relationship might run.

Step 1: Regional kickoff

Review your current headcount and open roles across the Valley.
Identify high-churn or hard-to-fill positions.
Set shared KPIs: time-to-first-slate, time-to-fill, retention, quality metrics.

Step 2: Location-specific intake templates

For each site, create a short intake template covering:

Address and commute constraints
Shifts and pay bands
Specific machines, systems, or customers
Site-specific safety and orientation notes

Your staffing agency then uses these templates whenever a new requisition opens.

Step 3: Rolling candidate pipeline

Your agency:

Keeps a rolling bench for evergreen roles across the Valley.
Tags candidates by site feasibility (commute, shift, preferences).
Provides early market feedback on “tight” roles.

You see faster slates and fewer surprises when you open requisitions.

Step 4: Cross-site leverage

Sometimes the best candidate for your Bethlehem facility lives closer to another site, but is open to commuting or relocating.

A regional talent view allows your staffing partner to:

Offer candidates for multiple locations.
Backfill from one facility to another when volumes shift.
Protect your overall Lehigh Valley throughput and service levels, not just one building at a time.

Ready to open a requisition? Talk with us about a Lehigh Valley-wide staffing plan.

Prefer a quick staffing consult?

Call 800.248.8687 or visit our Bethlehem office at Suite 007, 559 Main St, Bethlehem, PA 18018 to discuss coverage across Allentown–Bethlehem–Easton.

Using data to tune your Lehigh Valley staffing strategy

In brief: Track the metrics that actually predict staffing success—time-to-first-slate, time-to-start, acceptance rate, and first-90-day retention—and review them monthly/quarterly. Data-driven adjustments (pay bands, shift differentials, screening criteria) are how you beat “same labor pool” competition.

Once your pipeline is set up, bring in data:

Key metrics to track

Time-to-first-slate (per role and location)
Time-to-start (requisition to day one)
Fill rates and offer acceptance rates
First-90-day retention by role and site
Overtime hours and temp-to-FTE conversion rates
Quality and service metrics (errors, missed SLAs, call handle times)

Your staffing agency should be able to report on these metrics and suggest adjustments—like pay band tweaks, shift differentials, or rolling hiring classes.

Review cadence

Monthly: operational check-ins for high-volume roles and sites.
Quarterly: strategic review, including upcoming projects, expansions, or seasonal peaks.
Annually: larger reset of hiring assumptions based on Lehigh Valley economic trends.

How to compare staffing agencies in Lehigh Valley, PA

In brief: Compare agencies using proof-based questions: how fast they deliver slates in your role families, what their screening process includes, how they manage multi-site coverage, and what metrics they report. Ask for numbers, examples, and replacement terms—not promises.

Comparison criteria	What “good” looks like	What to ask	What to request (proof)
Local Lehigh Valley coverage	Active sourcing + placements across Allentown–Bethlehem–Easton corridors	Which cities/role families do you place most in here?	Recent examples by role + location (anonymized)
Time-to-first-slate	Clear SLA expectations for common roles	What’s your typical time-to-first-slate for warehouse/office/CSR?	Average time-to-slate by role type
Screening depth	Structured screens + skills checks + references	What is your screening checklist for industrial vs office roles?	Written checklist + sample candidate summary format
Multi-site & shift coverage	Regional bench tagged by commute/shift feasibility	How do you staff multiple sites and handle peak swings?	Bench/pipeline approach description
Onboarding & compliance support	Consistent process for start details, paperwork, I-9 guidance	Who owns onboarding coordination and day-one readiness?	Onboarding workflow overview
Communication cadence	Single point of contact + predictable updates	How often do we get updates per open role?	Example weekly update template
Market feedback	Real-time guidance on pay/shift competitiveness	How do you advise on pay bands and shift differentials?	Recent market notes / recommendations
Replacement terms	Clear replacement plan for temps and escalation path	What are your replacement/guarantee terms?	Written terms (temp + temp-to-hire + direct hire)
Performance reporting	Metrics tied to outcomes	What KPIs do you report monthly?	Sample report: time-to-fill, retention, acceptance rate
Ability to scale	Can increase volume without quality collapse	How do you scale when volume doubles?	Capacity plan: recruiter coverage + sourcing channels

Use questions tailored to this region:

What proportion of your work is in Lehigh Valley manufacturing, warehousing, and logistics?
You want an agency that understands the region’s identity as a manufacturing and logistics hub, not just a generic state-wide firm.
What’s your typical time-to-first-slate for warehouse, production, and CSR roles here?
Look for specific numbers and examples, not vague promises.
How do you handle multi-site clients across Allentown, Bethlehem, and Easton?
Ask about regional pipelines, not just single-site profiles.
What does your screening process look like for industrial and office roles?
Expect structured interviews, skills checks, and references—not just “we talk to them.”
How do you share pay and market data back with us?
You should get ongoing feedback when the market moves (for example, when warehouse wages rise with new investments).
What are your replacement and guarantee terms?
For Temp/Temp-to-Hire and Direct Hire, understand how they protect you against mis-hires.

FAQs: staffing agencies in Lehigh Valley, PA

1) Why use a staffing agency instead of hiring entirely in-house?
Because the Lehigh Valley is a high-demand region for manufacturing and logistics, many employers find they can’t source and screen enough candidates at the speed they need. A strong agency extends your reach, maintains a live bench, and takes on the heavy lifting of recruiting so your team can focus on operations.
2) Do staffing agencies only support industrial roles in the Lehigh Valley?
No. While industrial and warehouse roles are a big focus, most agencies that understand the market also staff office/admin and customer-service roles that support those operations.
3) Can one staffing partner support multiple locations in the region?
Yes—and ideally they should. A regional approach lets you share candidate pipelines, handle peaks at different sites, and manage performance with consistent metrics.
4) How fast should we expect candidates from a Lehigh Valley staffing agency?
For common warehouse, production, office, and CSR roles, you should expect a qualified slate of candidates within 24–72 hours after a focused intake once the relationship is established.
5) What models are available—Temp, Temp-to-Hire, Direct Hire?
Most full-service staffing agencies in Lehigh Valley offer all three. Temp is best for seasonal or project coverage; Temp-to-Hire lets you test fit before converting; Direct Hire is ideal for supervisors, specialists, and experienced office roles.
6) How do we know if a staffing agency is a good long-term fit?
Start with a pilot, measure time-to-fill, retention, and quality metrics for 60–90 days, and evaluate their communication and responsiveness. A good partner will welcome transparency and structured KPIs.
7) What do staffing agencies charge in Lehigh Valley, PA?
Pricing depends on role type, volume, and the hiring model. For temp and temp-to-hire, agencies typically quote an hourly bill rate that includes wages plus payroll burden and service costs. For direct hire, pricing is usually a placement fee tied to the role’s compensation. The key is transparency—ask for a clear breakdown and confirm what’s included (screening, onboarding coordination, replacements, and reporting).
8) Do staffing agencies handle payroll taxes, workers’ comp, and compliance for temp employees?
In most temp and temp-to-hire models, the staffing firm acts as the employer of record for the associate and manages payroll administration and required employment documentation. Employers should still confirm exactly what the agency covers, what the client site is responsible for, and how safety expectations and incident reporting are handled.
9) What screening steps should we expect from a good Lehigh Valley staffing agency?
At a minimum, you should expect structured phone screens, role-specific questions, and verification of reliability factors (shift fit, commute feasibility, attendance history). For higher-sensitivity roles, many employers also require background checks, drug screening, skills testing, or job-relevant mini-assessments. Ask the agency to show you their screening checklist and a sample candidate summary so you can see the process is consistent.
10) What information should we provide to get qualified candidates within 24–72 hours?
Speed depends on intake clarity. Provide: exact shift schedule, pay range (and any differential), location/commute constraints, must-have skills (equipment, systems, languages), safety requirements, and what “good performance” looks like in the first two weeks. When agencies have these details up front, they can screen accurately and move faster with fewer misfires.
11) How do staffing agencies reduce no-shows and early turnover in Lehigh Valley roles?
Good agencies reduce churn by confirming shift/commute fit, setting clear expectations before day one, and keeping tight communication with the associate and the client site. The strongest partners also use early check-ins (first day/first week), remove friction in onboarding, and adjust the role profile quickly when they see a pattern causing drop-off (pay, schedule, supervisor expectations, or training gaps).